Published in August 9, 2023

Credit Enquiries and Credit Repair in Australia

Credit Enquiries and Credit Repair in Australia
Home > Credit Enquiries > Credit Enquiries and Credit Repair in Australia

Maintaining a healthy credit score has become more critical than ever before. Whether you’re seeking a mortgage, car loan, or credit card, your creditworthiness plays a pivotal role in determining your borrowing options and interest rates. In Australia, like many other countries, credit enquiries and their impact on credit scores are subjects of significant interest and concern for consumers.

This comprehensive article aims to shed light on two vital aspects of the credit system in Australia – credit enquiries and credit repair. We will explore the significance of credit enquiries, how they affect credit scores, and the different types of enquiries that may arise during financial transactions. Furthermore, we will delve into the intriguing world of credit repair, understanding its processes, legality, and effectiveness in improving creditworthiness.

Understanding Credit Enquiries and Their Impact

Credit enquiries play a significant role in the credit evaluation process and have a direct impact on individuals’ credit scores. When applying for credit, lenders look into a person’s credit reports to assess their creditworthiness and determine their risk level. Understanding the different types of credit enquiries, how they are recorded in credit reports, and their role in credit scoring models is crucial for maintaining a healthy credit profile.

Difference between Hard and Soft Credit Enquiries

The terms “hard enquiries” and “soft enquiries” hold significant importance for individuals seeking financial products or services in Australia. Both types of credit enquiries are recorded in credit reports, but they differ in their impact on credit scores and the reasons behind their initiation.

Hard Credit Enquiries

Hard credit enquiries are done when a lender or financial institution initiates a credit check in response to a credit application. These enquiries are made when an individual applies for credit, such as a loan or credit card. Hard enquiries are recorded on the credit report and can impact an individual’s credit score.

Hard credit enquiries typically remain on the credit report for up to five years. Multiple hard enquiries within a short period may raise concerns among lenders, as it can suggest an individual is seeking credit excessively, potentially signalling financial instability or a higher risk of default.

Soft Credit Enquiries

Soft credit enquiries, also known as “access enquiries,” do not arise from credit applications for new credit. They are typically made for informational purposes and do not impact an individual’s credit score. Some common examples of soft enquiries include credit checks by potential employers, insurance companies, or when individuals check their credit reports.

Soft credit enquiries are not visible to lenders and do not affect an individual’s credit score. They serve as background checks and do not carry the same weight as hard enquiries in credit evaluations.

How Credit Enquiries are Recorded in Credit Reports

Credit reporting agencies in Australia maintain credit reports that contain details of an individual’s credit history, including credit enquiries. Each credit enquiry entry typically includes:

  • The name of the credit provider or organisation that enquired.
  • The date the enquiry was made.
  • The type of credit being applied for (e.g., mortgage, credit card, personal loan).
  • Whether the enquiry was hard or soft.

Credit enquiries are recorded as part of an individual’s credit history, and lenders can access this information when considering new credit applications.

The Role of Credit Enquiries in Credit Scoring Models

Credit scoring models used in Australia, such as the Equifax Score or Experian Credit Score, consider credit enquiries as one of the factors when calculating an individual’s credit score. The impact of credit enquiries on credit scores is generally modest but can vary depending on an individual’s overall credit history.

Credit scoring models consider rate shopping for certain types of credit, such as mortgages or car loans, within a specific timeframe. This practice aims to prevent individuals from being penalised excessively for shopping around for the best credit terms.

When you are rate shopping for a specific type of credit, multiple hard enquiries made within a short period (often referred to as the “shopping period”) are often treated as a single enquiry by credit scoring models. As a result, the impact on your credit score from rate shopping is minimised, and you are not penalised as severely as you would be if each hard enquiry was counted individually.

The Importance of Monitoring Credit Enquiries

Monitoring credit enquiries is a crucial aspect of responsible credit management in Australia. Being vigilant about the credit enquiries recorded in your credit report can help you safeguard your financial well-being and protect against potential identity theft and fraud. Here are some key reasons why monitoring credit enquiries is essential for individuals in Australia:

  • Easily Detect Unexplained Enquiries2

Regularly reviewing your credit report is essential as it enables you to easily detect unexplained credit enquiries, which may signify unauthorized attempts to apply for credit using your personal information. By promptly identifying these unfamiliar enquiries, you can take immediate action to safeguard your identity and prevent any unauthorized access to credit in your name.

Furthermore, monitoring credit enquiries serves as a valuable early warning sign for potential identity theft or fraud. If you observe a sudden surge in credit enquiries from lenders or institutions you haven’t applied to, it could be a red flag indicating someone else is trying to use your identity for fraudulent purposes. By recognizing these warning signs early on, you can report fraudulent activity and mitigate potential damage to your credit profile effectively.

  • Immediate Dispute of Erroneous Enquiries to Protect Credit Score

Credit reporting errors can occur, leading to inaccurate credit enquiries being recorded on your credit report. These errors could be due to data entry mistakes or confusion with someone else’s credit information. By monitoring your credit enquiries, you can quickly spot any inaccuracies and initiate a dispute process to have the erroneous enquiries removed from your credit report. This can protect your credit score from any negative impact caused by inaccurate information.

  • Understand Creditworthiness and Loan Eligibility

Regularly monitoring your credit enquiries provides insight into how often you have been applying for credit and when. This information can be useful in understanding your creditworthiness and gauging how lenders might perceive your credit risk. It can also help you assess your loan eligibility, as excessive credit applications within a short period may be viewed unfavourably by lenders.

  • Improve Financial Decision-making

By keeping track of your credit enquiries, you gain better control over your financial decisions. If you are planning to apply for significant credit, such as a mortgage or car loan, monitoring your enquiries can help you time your applications strategically. Spacing out credit applications can minimise the potential negative impact on your credit score and increase your chances of loan approval.

  • Take Proactive Steps to Improve Credit Health

Monitoring credit enquiries can motivate you to take proactive steps to improve your credit health. By regularly reviewing your credit report and being aware of the impact of credit enquiries, you may become more conscious of managing credit responsibly. This includes making timely payments, keeping credit utilisation low, and avoiding unnecessary credit applications.

Credit Repair: Addressing Inaccurate or Unauthorised Enquiries

Discovering errors or unauthorised credit enquiries on your credit report can be concerning, but taking immediate action is essential to rectify these issues. As an Australian consumer, you have rights under the Privacy Act 1988 and the Australian Privacy Principles to dispute inaccurate or unauthorised information with credit reporting agencies. Here is a step-by-step guide on how to dispute erroneous or unauthorised credit enquiries:

  • Obtain a Copy of Your Credit Report

Request a free copy of your credit report from one or more of the main credit reporting agencies in Australia, such as Equifax, Experian, or Illion. You are entitled to one free credit report every 12 months.

  • Review Your Credit Report

Thoroughly review your credit report to identify any inaccurate or unauthorised credit enquiries. Pay close attention to the dates, names of credit providers, and the type of credit applied for.

  • Gather Evidence

Collect any supporting documents that prove the inaccuracies or unauthorised nature of the credit enquiries. This may include letters or emails from credit providers stating that you did not apply for credit with them or any other relevant correspondence.

  • Contact the Credit Reporting Agency

Contact the credit reporting agency responsible for the credit report that contains errors or unauthorised enquiries. You can dispute the inaccurate information online, by mail, or through their customer service. Provide clear details about the incorrect credit enquiries and include the evidence you gathered.

  • Credit Reporting Agency Investigation

Once the credit reporting agency receives your dispute, they are required to investigate the matter within 30 days, as per the Australian Privacy Principles.

  • Credit Reporting Agency Response

The credit reporting agency will respond to your dispute in writing. If the investigation confirms the errors or unauthorised nature of the enquiries, they will update your credit report accordingly. The credit reporting agency will also notify other credit reporting agencies about the corrections.

  • Contact the Credit Provider (if necessary)

If the credit reporting agency’s response does not resolve the issue, or if you believe the errors are the result of a credit provider’s mistake, you can directly contact the credit provider. They must investigate and correct any inaccuracies within a reasonable timeframe.

  • Escalate the Dispute (if needed)

If the credit provider or credit reporting body does not respond to your complaint or if you are not satisfied with their response, you can lodge a complaint with a recognised External Dispute Resolution (EDR) scheme. Credit providers accessing the credit reporting system must be members of an EDR scheme recognised by the OAIC (Office of the Australian Information Commissioner). Credit reporting bodies must also be members of a recognized EDR scheme. Examples of recognized EDR schemes include the Australian Financial Complaints Authority (AFCA) and the Telecommunications Industry Ombudsman (TIO).

  • Monitor Your Credit Report

Keep a close eye on your credit report regularly to ensure that the inaccuracies have been rectified and that no unauthorised enquiries are present.

Removing inaccuracies from credit reports is a crucial step in credit repair for Australians. You can protect your credit score and maintain an accurate credit profile by promptly disputing errors or unauthorised credit enquiries. Remember to stay proactive in managing your credit information and exercise your rights under the Privacy Act to ensure the integrity of your credit report.

Strategies for Responsible Credit Enquiry Management

Responsible credit enquiry management is essential for maintaining a healthy credit profile in Australia. Implementing these strategies can help individuals make informed credit decisions, protect their credit scores, and improve their overall financial well-being.

  • Be Selective and Time Credit Applications: To maintain a healthy credit profile, be selective when applying for credit and only when necessary. Avoid multiple applications within a short period, as this can raise concerns about higher credit risk and lower credit scores. Assess your credit needs and apply strategically, especially for significant credit like mortgages or car loans, by spacing out applications. Understanding the timing and spacing of credit applications can help mitigate negative effects on your credit profile, as some credit scoring models group related inquiries within a specific period. Adopting a thoughtful approach to credit applications protects your creditworthiness and ensures better approval chances when needed.
  • Use Pre-approved Offers: Utilise pre-approved credit offers to assess your eligibility for credit products without impacting your credit scores. Pre-approved offers are based on a preliminary assessment of your creditworthiness and can provide insights into available credit options without generating a hard enquiry. Tippla’s personalised offers, for instance, can help you find suitable credit products tailored to your financial situation without affecting your credit score.
  • Monitor Your Credit Report Regularly: Regularly monitor your credit report to stay aware of the credit enquiries recorded in your history. Reviewing your report allows you to identify any unauthorised or inaccurate credit enquiries promptly. If discrepancies are found, take immediate action by disputing them with the credit reporting agencies to have the errors rectified.
  • Seek Advice: If you have concerns or challenges with managing your credit, consider seeking professional advice or credit counselling. A financial advisor or credit counsellor can provide personalised guidance on credit management, debt repayment strategies, and ways to improve your credit score. They can also assist in creating a budget and financial plan to help you achieve your financial goals.
  • Maintain Good Credit Habits: Responsible credit enquiry management is just one aspect of maintaining a healthy credit profile. Practising good credit habits, such as making timely bill payments, keeping credit card balances low, and not maxing out credit limits, can positively impact your credit score over time.

Rebuilding Credit after Credit Enquiry Issues

Experiencing credit enquiry issues can hurt your credit score, but it is possible to rebuild your credit over time. By implementing these strategies and staying committed to responsible credit management, you can work towards improving your credit score and achieving a healthier financial standing.

  • Patience and Persistence: Rebuilding credit takes time, so it’s essential to be patient and persistent in your efforts. Negative credit enquiry impacts will gradually lessen as time passes, especially if you demonstrate responsible credit behaviour moving forward.
  • Establish Responsible Credit Habits: Building a positive credit history is crucial in credit repair. Focus on establishing responsible credit habits such as making on-time payments, keeping credit card balances low, and avoiding excessive credit applications. Demonstrating these responsible behaviours over time will help to rebuild your creditworthiness.
  • On-Time Payments and Reducing Debt: Consistently making on-time payments is one of the most significant factors in credit scoring models. Pay all your bills, including credit card balances and loan instalments, on or before their due dates. Additionally, work on reducing outstanding debts to lower your credit utilisation ratio, which can positively impact your credit score.
  • Diversify Credit Types: Having a mix of credit types can be beneficial for your credit score. While you shouldn’t apply for credit unnecessarily, having a combination of revolving credit (e.g., credit cards) and instalment credit (e.g., personal loans) can demonstrate your ability to manage different credit responsibilities.
  • Monitor Progress: Regularly monitor your credit score and credit report to track your progress. Keep an eye on how your credit score improves over time as you practice responsible credit habits. Monitoring your credit report also allows you to spot any errors or inaccuracies and address them promptly.
  • Celebrate Incremental Improvements: Improving your credit score is a journey, and celebrating incremental improvements can help you stay motivated. Each positive change in your credit score is a step in the right direction, so recognise and acknowledge your efforts as you work towards rebuilding your credit.
  • Seek Professional Advice: If credit enquiry issues have severely impacted your credit, consider seeking advice from a credit counsellor or financial advisor. They can provide personalised guidance and create a tailored plan to improve your creditworthiness.
  • Avoid Credit Repair Scams: Be cautious of companies claiming to offer instant credit repair or promising to remove accurate negative information from your credit report. These “credit repair” scams are often misleading and can further harm your credit. Stick to legitimate, responsible credit-building practices.


Understanding credit enquiries is crucial for maintaining a healthy credit profile in Australia. They significantly impact credit scores and lenders’ decisions. To rebuild credit, individuals should be selective in credit applications, use pre-approved offers, and be vigilant in monitoring credit reports. Making timely payments, reducing debt, and diversifying credit types are also some of the most essential steps. Monitoring progress and seeking professional advice can help improve creditworthiness. Responsible credit enquiry management is a powerful tool for building a strong financial foundation, empowering individuals to make informed decisions and secure a brighter future.

Responsible credit enquiry management is a powerful tool for building a strong financial foundation, empowering individuals to make informed credit decisions and secure a brighter financial future in Australia. Individuals can achieve financial well-being and navigate the credit landscape with confidence by staying informed, proactive, and committed to responsible credit practices.

While we at Tippla will always do our best to provide you with the information you need to financially thrive, it’s important to note that we’re not debt counsellors, nor do we provide financial advice. Be sure to speak to your financial services professional before making any decisions.

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