Frequently Asked Questions

Tippla enables you to monitor and track your credit score all through one convenient, online portal. We compare your credit scores from two of the three national credit reporting agencies, Equifax and Experian, to deliver smart insights into your credit. We also provide a range of handy tools to help you reach your financial goals - whether that’s buying a home or starting a business.

Anyone who’s over the age of 18 can use Tippla. If you’re not sure if you even have a credit score, no biggie, chances are you do. Majority of adults have a credit history as a result of credit cards, utility accounts, and other debts. If you don’t have any information in your report, agencies will still assign you a score it’s just likely to be negative. So, Tippla can actually help you build good credit from the ground up.

We see a commission from a lender where your financial profile is suitable to their criteria. This includes products such as a loan or credit card.

Straight from the source. Tippla pulls all of its information about your credit directly from Experian and Equifax. When you create an account with Tippla, you are authorising us to access your credit report. Equifax and Experian originate credit reports that include personal information about you - but not limited to financial accounts you have with different creditors. These are known as credit files.

With your consent, we will share your information with Experian and Equifax (upon activation of your account) and obtain your credit scores from them.

Read more in our Privacy Policy.

Credit reporting agencies have different methods for calculating credit scores and the rankings differ slightly between them as a result. Being able to compare data between agencies enables us to give you a better idea of your financial status and where you stand with credit. Information is power!

Not at all! Tippla’s credit checks are classified as soft enquiries, meaning they will have no effect on your credit score whatsoever. So, don’t stress!

Why do credit checks lower your credit score? Read more here.

If you are unhappy with the service being received from Tippla, you can register a complaint with our friendly online customer support service. Our interactive team is on hand 24/7 to answer any queries you throw our way. Alternatively, if you don’t have time to stop and chat, you can email us: support@tippla.com.au

It’s important you provide as much detail related to your complaint as possible. Our support team will be with you in less than 24 hours. Time is money and we promise not to keep you waiting.

Whilst Tippla doesn't provide loans itself, you can see loans tailored to your credit score and personal information via the Offers section on your dashboard.

Yes, Tippla is free! For no cost whatsoever, you can view your credit score as often as you like via Tippla. You will also have access to Tippla's Credit School where you can learn everything you need to know about your credit score so you can improve and maintain your score.

No, there are no additional fees. Tippla is completely free to use!

You can update your personal details at any time. Just log into your Tippla account, on the menu on the left-hand side, select “Your Account” and then ‘Update your details’.

Really easily. Simply log into your Tippla account and click the ‘Your Account’ tab from the navigation bar on the left-hand side. Select ‘Update your password’ and you’ll be prompted to enter your current password and what you’d like to change it to.

Your username is the email that you used when you signed up to Tippla. To reset your password, when you go to log into your Tippla account, select ‘Forgot your password?’. You’ll then be prompted for the email address that you used when you signed up to Tippla. You’ll be sent a link which you can follow to reset your password.

Having trouble signing up? It could be any number of reasons. Try again after a few minutes and if you’re still struggling, contact us and we'll have a look at what the problem might be.

To change your address, you need to login to your Tippla account and click the ‘Your Account’ tab from the navigation bar. In the ‘Personal Details’ section, you’ll see details related to your home address. You can then update your address in a jiffy.

Should you wish to close your account with Tippla, you can deactivate your account by going to "Your Account" on the dashboard. Alternatively, you can email support@tippla.com.au and we’ll administer the request.

If you are having trouble to sign up and create a password, one possible reason is that your password doesn't meet the criteria. Please make sure that your password

• has a minimum of 8 characters;
• includes lower and upper case alphabetic letters;
• has at least 1 symbol;
• has at least 1 number.

If you are still struggling, please send us a message with more details about your problem.

Your credit score contains sensitive information. That’s why we need to verify it’s really you. During the verification process, you need to provide two (2) out of the following documents to prove your identity:

• Driver’s Licence
• Age Card
• Passport
• Medicare Card

If for some reason your automatic verification can’t give you a green light, we will ask you to send the required documents directly to documents@tippla.com.au. In this case, we will ask you to provide a few more documents for security reasons:

• Proof of address (Important: It needs to contain your name AND address in the same document);
• 100 points of ID (refer to list below);
• A selfie (we will ask you to hold up a number, so we know it’s you).

Being a Tippla member, you have 24/7 access to your reports and scores. This means you can view it as often as you like. On Tippla, your score and information is refreshed on a quarterly basis, so we highly recommend you check it as often as possible.

Whenever there is a change to your score or report, we will notify you automatically. You can check back anytime for updates using our super-easy-to-read dashboard.

Each Credit Referencing Agency (CRA) has a unique way of calculating and displaying your score. They do this by compiling algorithmic data sets from numerous affiliated sources, so there’s no way to directly compare them. This is why Tippla is a little different, we help our members compare their scores in one place, so you don’t waste time going elsewhere.

All the financially related information Equifax and Experian holds can be viewed in our membership portal. The credit bureaus only hold information pertaining to credit, so won’t have access to any sensitive government files, such as a criminal record etc.

Tippla retrieves credit data from the two leading agencies in AU. Experian and Equifax are also the largest globally, so they know a thing or two about credit. Bureaus receive information from all the high street banks, credit unions and credit card companies. This means the data Tippla retains is more comprehensive as it’s multi-bureau. These agencies also receive information from local authorities and the largest lenders must also share their information with all three major agencies.

The credit scores available through Tippla come from the two major bureaus in Australia - Equifax and Experian. Your Equifax credit score is out of 1200, and your Experian rating is out of 1000.

Your scores reflect your credit history and indicate to credit providers how risky of a borrower you are. If you have a high score, lenders will view you as a lower risk applicant, and as a result, you could likely have a greater chance of being approved for credit.

It’s also important to know lenders won’t solely make a decision off your credit score. They consider a number of factors around creditworthiness and review other recent financial data sets such as 90 days of bank statements. This means that a high score doesn’t always mean you’ll be approved for credit if your income to debt ratio is high.

Credit reporting agencies consider a bunch of different factors when calculating your score so there are many reasons why it could be changing regularly. Some of the most common explanations include:

• You submitted an application
• You changed your credit limit
• You cancelled a credit card or paid off a loan
• A listing expired on the report
• You paid a bill late

If you think something has been incorrectly added to your report (or removed), get in touch with the relevant credit reporting agency. They’ll be able to help you sort it out.

All the time! New information is constantly added and removed from your credit report, so your score technically could change every time you check it. Generally, though, the information in your credit report will be updated on a monthly basis.

Should you want to remove the details of someone who you’ve previous financial connection, but no longer do, reach out to the respective credit reporting agency and request to have the information changed.

Welcome to Tippla! If you can’t see your credit report, your account is potentially not verified yet. Your credit report is very sensitive data, therefore, we need to know it’s really you. You can verify your identity by following the prompts in your accounts. We will ask you to submit two (2) documents from this list:

• Driver’s Licence
• Age Card
• Passport
• Medicare Card

Alternatively, you can also follow our prompts for manual verification. We will need proof of address (including your name and address), a selfie with a number we provide and points of ID.

First, don’t panic! If you find an error on your credit report, it’s generally an easy fix. If you’d like to dispute some information or you think there is something wrong with your report, there are simple steps you can take to get these corrected with either Equifax or Experian.

Remember - it’s all in the details. Any false or incorrect information impacts your score, which can contribute to whether or not you might be accepted for credit in the future.

Equifax offers a free service investigating the accuracy of information on your Equifax credit report that is in dispute or you think needs correcting. There are two ways to contact them; online or via post.

The Equifax corrections portal can be found here: https://www.equifax.com.au/personal/corrections-portal. When submitting your corrections request, you will be asked to provide certain details about the information you are requesting to be updated. Some examples may include specific dates, account numbers etc. This will help support a basis for the dispute being queried.

Corrections by mail, send your request to:
Equifax - Public Access
Equifax Australia Information Services and Solutions Pty Ltd
GPO Box 964
North Sydney NSW 2059

The following identification details will be needed:

• Name
• DOB
• Current Address
• Previous Address
• Driver Licence
• Current Employment

You will also need to provide details of the correction, such as:

• Details of the entry being disputed; including any account reference numbers and the name of the credit provider that listed it.
• Reason for disputing the entry.
• Any relevant supporting documentation.

You can submit a request via email here: creditreport@au.experian.com. Experian will then contact the credit provider on your behalf. A resolution may take up to 30 days from the date all the data regarding the dispute is received. Some key details below for what’s needed to request a correction within your Experian report:

• Your Experian Credit Report number and date of issue via Tippla
• The exact piece of data being queried
• What the error is and proof you may have
• What the correct information should be

Corrections by mail, send your request to:
Equifax - Public Access
Equifax Australia Information Services and Solutions Pty Ltd
GPO Box 964
North Sydney NSW 2059

If either Equifax or Experian updates your credit information in response to your dispute, we’ll show this updated information on your next refreshed report. Note that it could take up to 7-8 weeks for the corrected information to be updated in your Tippla credit report.

It is important to note that any issues/complaints you have about the data from Equifax and Experian in your report must go through the bureaus directly. This is because they provide us with your data. We never alter information we receive on you from either bureau and cannot make any changes to your credit file directly. We do however provide heaps of bite sized tips on what to lookout for and our awesome online customer support team are always on hand to help.

We use your personal information to evaluate, improve, personalise and develop our services. To find out how we specifically collect, store, and use your personal information, refer to our Privacy Policy.

All of the data we collect from you is stored in the best security systems on the market and heavily encrypted. We know security is important to you and we take your privacy very seriously. So, we’re super vigilant about security and authentication.

Read more in our Privacy Policy.

We care about your privacy. By verifying your identity, we can prove you are who you say you are and ensure only you have access to your sensitive information. You will only be asked to verify your identity once, when you sign up with Tippla. After that, you’re all set!.

You will be asked to verify your identity when you first sign up with Tippla. We will accept your driver’s licence, passport and/or medicare card as suitable forms of ID. You will need to provide at least two of these three ID documents when completing our sign-up form.

If you run into problems with the verification process, don’t hesitate to contact our team directly.

A credit score is a summary of your credit risk, typically represented as a single three or four-digit number. While it’s not the only factor that a lender will take into consideration when determining whether to offer you finance, it’s often the defining one. That’s why it’s important to keep your score healthy!

Both essentially offer up the same information, just in different forms. A credit report is a full overview of your finances, displaying any information relevant to your ability to manage debt and credit. A credit score represents all of this information within a single number, valued between 0 and 1200.

Your credit scores are categorised into sections that relate on the top end of the spectrum ‘Excellent’, or towards the bottom of the scale ‘Below Average’. The ratings provide an easy barometer to how lenders may view the information when applying for credit. As a general rule of thumb, the higher your credit rating, the lower your risk and the more likely you are to having your application approved - sweet!

Remember, no single rating guarantees that you will be accepted for any product you apply for, nor is a lower one indicative you’ll be rejected. Each lender has different criteria and rules that relate to making a decision. Some example combinations that could help them make a decision include:

• Defaults, payments in arrears, court summons, writs, etc;
• Information about any current accounts you already have with a credit provider;
• A high frequency of applications for credit;
• Their internal policies and rules

Below Average:
You are likely to have difficulty obtaining credit and creditors could frequently turn you down. If you do get accepted, you’ll likely face higher interest rates or fees. It’s likely to be considered a poor score by most credit providers.

Fair/Average:
This banding indicates you could frequently be rejected when applying for credit. When credit comes calling, you might experience you can’t get the best deals on offer. Interest rates will likely be leaning on the higher than normal side.

Good:
23% of Aussies sit within this bracket and can often expect to be accepted for credit. You might also have the option to choose between different credit providers.

Very Good:
This score places you in the second-highest percentile of the active credit population - (61- 80%). The likelihood is that over the last 12 months there haven’t been one or more adverse marks on your credit file.

Excellent:
A rating within the top banding indicates that you are more than likely to be accepted when applying for credit, and in a good position to take advantage of the better deals in the market offering the lowest interest rates.

You can read more about building good credit here.

There are few simple checks you can carry out to increase your score fairly easily:

• Keep up to date with your repayments and pay bills on time
• Check your Tippla credit report regularly
• Make sure you are registered on the electoral roll at your current address
• Close any credit accounts not being used

If you don’t recognise the name of a company on your credit report, it could be a parent company that operates a subsidiary or an affiliate who you might have authorised to run a credit check on you. For example, a global telecoms operator such as Vodafone Group operates as Vodafone AU locally, although a check on your report could be listed as either.

Always contact the company directly for further details. If the company agrees to remove the enquiry, they’ll let the bureau know and the credit file will be updated. Be sure to check how long they expect this to take, as a credit application can remain on your file for up to 5 years.

Yes, you can. Within your credit report from Tippla, you can view any company who’s searched your Equifax and Experian credit file. These are listed in the ‘Credit Enquiries’ section of your report. Only searches by third parties will appear on your file, meaning any self-made request won’t be seen to prospective lenders.

You are the only person to give permission for a credit enquiry to be made on your file. This will typically be carried out as part of the application process when seeking credit.

This really can depend on the type of data. Personal information such as name, date of birth, gender, drivers licence and address history are always present on your report and will remain for the lifespan of your credit file. For other information on your credit report, here are some of the typical time frames:

• 2 years: repayment history information, any credit accounts that you have closed;
• 5 years: any credit enquiry, overdue accounts listed as a payment default, overdue accounts listed as clearouts, bankruptcy, writs, summons and court judgements;
• 7 years: overdue accounts listed as a serious credit infringement.
• Close any credit accounts not being used

They look into past credit activities along with other information you have provided in your application. By looking into these searches, potential lenders can identify patterns or unusual activity that shows financial difficulties. They can also help lenders to prevent fraud.

Being refused credit can be frustrating and confusing. To help you understand why this has happened, you can follow up with the lender directly to explain their decision. They should then explain whether their decision resulted from information held on your credit report, as a result of credit scoring, or because of something else.

Lenders base their decisions on different factors, such as your most recent bank statements showing a higher debt to income ratio. Lenders have different criteria, so if one lender turns you down, it doesn't mean they all will. Although, don’t forget, every time you apply for credit, it’s recorded on your credit report and some lenders see a large number of applications as a reason to turn you down.

If you apply for credit, then the provider will most likely take a look at your credit report to assess your creditworthiness. This will show on your credit report. However, it won’t show whether you were accepted or rejected.

Yes, these are the two largest bureaus in Australia. It’s very common for lenders to use more than one bureau to profile applicants. That’s why it’s super important to check the information you see with Tippla is correct before applying for credit.