Published in January 16, 2024

How Credit Enquiries by Utilities Companies Affect Your Credit Score

How Credit Enquiries by Utilities Companies Affect Your Credit Score
Home > Credit Enquiries > How Credit Enquiries by Utilities Companies Affect Your Credit Score

In Australia, it’s essential to understand how utility companies can influence your credit score. These companies, which provide essential services like electricity, gas, and water, often conduct credit enquiries that can impact your creditworthiness.

Utilities Companies and Credit Enquiries

Knowing why utility companies conduct credit enquiries, the types involved, and the legal framework governing them is important for consumers to understand.

Why do utility companies conduct credit enquiries?

Firstly, they assess the financial risk associated with providing services by examining your credit history. This evaluation helps them gauge the likelihood of timely bill payments, which aims to minimise potential losses.

Secondly, the credit enquiry serves to protect the business interests of utility companies. The financial assessment derived from your credit history enables them to make informed decisions about service provision. This may include establishing conditions such as deposits or payment plans to mitigate risks and ensure responsible financial management within the utility sector.

Additionally, industry regulations play a role in the necessity of credit checks for utility companies. In some cases, regulatory bodies mandate these checks to enforce responsible financial practices within the sector, contributing to overall industry stability.

It’s worth noting that not all utility companies in Australia require credit checks. Some provide alternative options such as prepaid plans that bypass the need for credit enquiries.

Types of Enquiries Made by Utilities Companies

Similar to credit loans, enquiries made by utility companies can also be categorised into soft and hard enquiries.

Not yet familiar with these types of enquiries? We have a dedicated article that explains everything you need to know about soft and hard credit enquiries.

It’s important to note that the majority of utility companies typically do not share your payment history with the major credit reporting agencies, including Experian, Illion, and Equifax. However, if you fail to settle a utility bill, and the utility provider decides to involve a collection agency to recover the debt, this unpaid amount might be reflected in your credit reports. It’s crucial to be aware that while routine bill payments may not impact your credit, unresolved debts referred to collection agencies can have consequences on your credit history.

Legal Framework Governing Utilities Companies’ Credit Enquiries in Australia

In Australia, the collection and use of credit information by utility companies are regulated by the Privacy Act 1988 and the Privacy (Credit Reporting) Code 2014. The Office of the Australian Information Commissioner (OAIC) oversees compliance with privacy laws.

Utility companies must comply with privacy principles when handling customer information, including credit-related information. They are required to obtain consent before conducting credit enquiries, inform customers about the purpose of the enquiries, and handle the information securely.

Customers also have the right to access their credit information, correct inaccuracies, and dispute any adverse findings. The legal framework aims to strike a balance between the legitimate needs of utility companies to assess credit risk and the protection of individual’s privacy rights.

Managing Credit Enquiries from Utilities Companies

Effectively managing credit enquiries from utility companies involves proactive steps to monitor, minimise, and rectify any errors on your credit report.

How to Monitor Your Credit Report

Monitoring your credit report in Australia is essential for maintaining your financial health. You may request a copy of your credit report from any of the three main credit monitoring agencies (Equifax, Illion, and Experian)

Helpful Tip 💡Did you know that you can monitor your credit profile anytime using Tippla? Sign up with us for free to gain access to your very own credit score dashboard. Tippla also provides various financial tools such as a budget tracker, personalised loan offers, and a credit school where you can learn from a wealth of resources that can help improve your credit score.

Steps to Minimise Unnecessary Enquiries

Managing credit enquiries from utility companies involves taking proactive steps to minimise unnecessary enquiries and protect your credit score. Here are some steps you can consider:

  1. Understand the Impact of Credit Enquiries: Every time you apply for credit, including utility services, the provider may conduct a credit enquiry. Multiple enquiries within a short period can hurt your credit score.
  2. Choose Utility Providers Wisely: Research utility providers and choose those who are more likely to approve your application without a stringent credit check. Some providers may have more lenient credit criteria or offer options for individuals with limited credit history.
  3. Provide Accurate Information: Ensure that the information you provide on your utility application is accurate and up-to-date. Inaccurate information may lead to additional enquiries or delays in the approval process.
  4. Check Your Credit Report Regularly: Obtain a copy of your credit report from major credit reporting agencies such as Equifax, Experian, or Illion. Review your report for inaccuracies or unauthorised enquiries.
  5. Consider Prepaid or No-Credit-Check Options: Some utility providers offer prepaid options or do not perform traditional credit checks. Consider these alternatives if you are concerned about the impact on your credit score.
  6. Request Information on Credit Check Policies: Before applying for utility services, contact the provider and enquire about their credit check policies. Understand how the enquiry will be conducted and whether it will impact your credit score.
  7. Bundle Services: Some utility providers offer bundled services. Consider bundling multiple services with one provider to minimise the number of enquiries.
  8. Negotiate with Providers: If a provider insists on a credit check and you are concerned about the impact, try negotiating with them. Explain your situation and enquire if there are alternative arrangements or ways to secure the services without a hard credit check.
  9. Use a Guarantor or Co-Signer: If possible, consider using a guarantor or co-signer with a stronger credit history to vouch for your reliability.
  10. Monitor Enquiries After Approval: After your utility application is approved, continue monitoring your credit report to ensure that no additional enquiries are made without your knowledge.

Tips for Managing Utilities Accounts

Here are some tips to help you manage your utilities in Australia:

  • Understand your usage: Track your electricity, gas, and water consumption to identify areas where you can cut back. Many providers offer online tools or apps to monitor usage patterns.
  • Embrace energy efficiency: Simple swaps like using LED bulbs, switching off appliances when not in use, and taking shorter showers can significantly reduce your energy consumption. Consider energy-efficient appliances when replacing old ones.
  • Shop around for better deals: Compare prices and plans offered by different utility providers in your area. Switching to a more competitive plan can save you money in the long run. Use online comparison tools to make informed decisions.
  • Leverage government rebates and incentives: Several Australian government programs offer rebates and incentives for energy-efficient upgrades and sustainable practices. Research available schemes in your state or territory to potentially save on your bills.
  • Utilise smart technologies: Consider investing in smart thermostats, power strips, and water-saving devices to automate energy management and optimise usage. These technologies can help you control consumption and potentially lower your bills.

By understanding the mechanics of utility company credit enquiries, navigating legal frameworks, and employing proactive management strategies, Australians can maintain healthy credit scores and access essential services efficiently. Whether it’s choosing providers wisely, seeking prepaid options, or monitoring reports for inaccuracies, empowered consumers can navigate the landscape of credit checks with confidence. Remember, knowledge is power, and utilising it effectively leads to a path of financial well-being and responsible utility management.

While we at Tippla will always do our best to provide you with the information you need to financially thrive, it’s important to note that we’re not debt counsellors, nor do we provide financial advice. Be sure to speak to your financial services professional before making any decisions.

Related articles

Does renters insurance cover collectables?

Does renters insurance cover collectables?


Does renters insurance cover collectibles? Here’s a breakdown on...

How to Report Credit Card Fraud: Protect Yourself and Your Credit Score

How to Report Credit Card Fraud: Protect Yourself and Your Credit Score


Fraudsters are adopting more sophisticated methods to steal your...

What is usage-based car insurance?

What is usage-based car insurance?


With usage-based car insurance, you could save a lot...

New Year, New Credit Score: Take Control of Your Credit

New Year, New Credit Score: Take Control of Your Credit


The new year is upon us. It’s time to...

Subscribe to our newsletter

Stay up to date with Tippla's financial blog